Rhoda is an executive assistant at a major medical centre. Because she works directly with the head doctor, Rhoda feels that it is appropriate to counsel patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical centre and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to counsel new patients. Rhoda is struggling with her ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm

Question

Quizplus · Accepted Answer

Rhoda's struggle is related to her role perception - her understanding of what her role is in relation to patients. She perceives that it is appropriate for her to counsel patients, which may not be consistent with the actual expectations of her role within the organization. Role expectation (B) refers to what others expect of Rhoda in her role, while role norms (C) and social norms (D) refer to broader societal or organizational norms rather than individual perceptions. Performance norm (E) refers to expectations for how well one performs their job, which is not directly related to Rhoda's struggle with counseling patients.

Rhoda Is an Executive Assistant at a Major Medical Centre