Rhoda is an executive assistant at a major medical centre. Because she works directly with the head doctor, Rhoda feels that it is appropriate to counsel patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical centre and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to counsel new patients. Marge's irritation with Rhoda can be explained by ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm

Question

Quizplus · Accepted Answer

Marge's irritation likely stems from role expectation, as she expects Rhoda to adhere to her role as an executive assistant and not counsel patients, which is typically outside her job responsibilities.

Rhoda Is an Executive Assistant at a Major Medical Centre