If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Question

Quizplus · Accepted Answer

The given scenario describes emotional labour, which refers to the process of managing and regulating emotions in accordance with organizational expectations and requirements. It involves displaying specific emotions, suppressing or amplifying certain emotions, and managing emotional dissonance during client interactions.

If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions