When employees have to project one emotion while feeling another, this disparity is called ________.

Question

Quizplus · Accepted Answer

Emotional dissonance is the term used to describe the discomfort or stress that arises when an individual is required to display emotions that do not align with their own true emotions. This can often occur in the workplace when employees are expected to project a positive or pleasant demeanor toward customers or clients, even if they may not feel that way internally. Emotional dissonance can lead to burnout, job dissatisfaction, and other negative outcomes.

When Employees Have to Project One Emotion While Feeling Another