Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviours such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviours. What would be a better way to deal with such forms of workplace deviance?

Question

Quizplus · Accepted Answer

Attacking the source of the problem, i.e., the dissatisfaction among workers, would be a better way to deal with workplace deviance. This approach involves identifying the underlying factors that lead to deviant behavior and addressing them. Corrective action, surveillance, and restrictions may work in the short term, but they do not address the root cause of the problem and can create further dissatisfaction among workers. Suspending employees who engage in deviant behavior may serve as a deterrent but may not address the larger issue of employee dissatisfaction. Therefore, identifying and addressing the source of dissatisfaction and implementing measures to improve employee engagement and morale would be a more effective approach.