Amina
Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings.
-Amina meets with Joan, an employee in the Accounts Receivable Department, who is having some difficulty with her manager. Joan seems hesitant about sharing her problem. At one point, Amina feels that Joan may not be expressing all that she wants to say. Amina stops and asks Joan whether she feels anxious about discussing the problem. Joan says no, but her eyes, face, posture, and gestures seem to contradict what she says. What is likely the most accurate indicator of her feelings?

Question

Quizplus · Accepted Answer

Nonverbal cues, such as eye contact, facial expressions, posture, and gestures, can provide valuable information about a person's feelings and thoughts. In this case, Joan's nonverbal cues (her eyes, face, posture, and gestures) contradict her verbal statement that she is not anxious. Therefore, her nonverbal cues are likely to be the most accurate indicator of her feelings.

Amina Amina Received Her Human Resources Diploma Last Year, and Has