The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?
A) filtering
B) emotional labor
C) information overload
D) communication apprehension
E) selective perception

Question

Quizplus · Accepted Answer

The mistakes committed by the sales staff indicate that they are facing information overload, which has resulted from intensive training. Information overload occurs when individuals receive too much information, which exceeds their capacity to process it effectively. It can result in errors, missed details, confusion, and reduced performance, as exhibited by the sales personnel.

The Mistakes Committed by the Sales Staff Suggest That Sales