You know that your customers are demanding and sometimes difficult. So the sales person should be able to withstand high level of stress. Which personality dimension taps a person's ability to withstand stress?
A) extraversion
B) openness to experience
C) conscientiousness
D) emotional stability
E) agreeableness

Question

Quizplus · Accepted Answer

Emotional stability, also known as neuroticism, taps a person's ability to remain calm and composed in stressful situations. Individuals high in emotional stability tend to be less reactive to stressful events and maintain a sense of balance and control. This is an important trait for salespeople who need to handle difficult and demanding customers while remaining professional and composed.

You Know That Your Customers Are Demanding and Sometimes Difficult