If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

Question

Quizplus · Accepted Answer

Emotional labor refers to the effort put forth by employees to express organizationally desired emotions during interpersonal transactions, regardless of their true emotions. It often involves suppressing or regulating one's true emotions in order to conform to the display rules of the workplace.

If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions