Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance

Question

Quizplus · Accepted Answer

Susan is using her voice to express her concerns and suggest improvements, which is a form of active employee engagement and attempt to improve the situation.

Employees at Acme Express Are Dissatisfied with Working Conditions, Salary