Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what used to be management tasks, such as for following up on non-payment, determining when bills will be sent to a collection agency, and what accounts receivables can be written off as non-collectable. Which of the following methods of job enrichment is used in this example?
A) task combination
B) vertical job expansion
C) formation of natural work units
D) establishing client relationships
E) opening feedback channels

Question

Quizplus · Accepted Answer

B) Expanding jobs vertically gives employees responsibilities and control formerly reserved for management.

Aberdone Company Has Redesigned the Jobs of the Workers in Accounts