Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Question

Quizplus · Accepted Answer

B) Emotional dissonance is defined as the inconsistencies between the emotions people feel and the emotions they project.

Julie Smiles and Is Polite to a Customer at Her