Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.
A) fairness
B) consistency
C) productivity
D) leadership ability
E) out marketing

Question

Quizplus · Accepted Answer

Recent studies suggest that satisfaction influences OCB through perceptions of fairness. Employees who perceive their organization as fair are more likely to engage in OCB, as they feel that the organization deserves their extra effort and assistance.

Early Studies of Organizational Citizenship Behavior (OCB) Assumed That It