The best way for a practitioner to confirm his or her understanding of the discussion in a telephone conversation with a client is to:
A) tape all client telephone calls.
B) take accurate notes during the conversation.
C) send a hard copy of a follow-up letter to the client.
D) Important discussions with clients should only take place face-to-face.

Question

Quizplus · Accepted Answer

Sending a follow-up letter provides a written record and allows the client to confirm or clarify any misunderstandings.

The Best Way for a Practitioner to Confirm His or Her