MATCHING KEY TERMS AND DEFINITIONS
-Organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.
A)Multinational corporations
B)Work process engineering
C)Contingent workforce
D)Baby-boomers
E)Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Question

Quizplus · Accepted Answer

Quality management refers to the organizational commitment to continuous process of improvement.

Answer: A
 Multinational corporations operate in multiple countries with a global strategy.

Answer: B
 Work process engineering involves analyzing and redesigning workflow processes to improve efficiency and productivity.

Answer: D
 Baby-boomers are individuals born between 1946 and 1964.

Answer: E
 Knowledge workers are employees who contribute intellectual and professional expertise to an organization.

Answer: F
 Outsourcing refers to contracting work to be done by a third-party outside of the organization.

Answer: G
 Downsizing involves reducing the size of an organization’s workforce.

Answer: H
 Acquisition refers to the process of one company buying another company.

Answer: I
 Core employees are those who are directly hired by the company and are considered long-term employees.

Answer: J
 Rightsizing is the process of adjusting the size of an organization’s workforce to match the company’s needs.

Answer: K
 Workforce diversity refers to differences in employees’ gender, race, ethnicity, age, religion, and other characteristics.

Answer: L
 A code of ethics is a guide for ethical behavior in an organization.

Answer: N
 Kaizen is a philosophy of continuous improvement that involves making small improvements over time.