The increased use of vendor quality-control programs necessitates higher levels of customer service.

Question

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When companies rely on vendor quality-control programs, they are entrusting some of their quality control measures to external vendors. As a result, it becomes imperative for these vendors to provide excellent customer service to ensure that their clients remain satisfied with their services. In this way, the increased use of vendor quality-control programs necessitates higher levels of customer service.

The Increased Use of Vendor Quality-Control Programs Necessitates Higher Levels