What is a key difference between IS0 9000 and the Malcolm Baldrige National Quality Award?
A)Only the Baldrige Award focuses on quality.
B)The Baldrige Award is more externally focused than is ISO 9000.
C)ISO 9000 is more externally focused than the Baldrige Award.
D)ISO 9000 focuses more on lean practices than does the Baldrige Award.

Question

Quizplus · Accepted Answer

The Malcolm Baldrige National Quality Award emphasizes overall business excellence and performance including customer satisfaction and business results, making it more externally focused. In contrast, ISO 9000 standards primarily concentrate on quality management systems and processes within an organization.

What Is a Key Difference Between IS0 9000 and the Malcolm