People often overestimate the clarity of their intentions in their e-mails because they underestimate the importance of ________ in communication.

Question

Quizplus · Accepted Answer

People often rely on cues such as facial expressions, tone of voice, and body language to accurately interpret meaning in communication. However, in e-mails or other forms of written communication, these cues are absent, leading to potential misinterpretations or misunderstandings. Therefore, if someone underestimates the importance of tone of voice in communication, they may overestimate the clarity of their intentions in their e-mails.

People Often Overestimate the Clarity of Their Intentions in Their