The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Question

Quizplus · Accepted Answer

The statement correctly describes the critical-incident method, which involves documenting specific incidents of an employee's performance that were exceptionally good or bad. This information is then used to assess the employee's strengths and weaknesses and to develop strategies for improvement.

The Critical-Incident Method Requires Managers to Keep a Record of Specific