James is the HR manager at Flenzel Inc. ,which is preparing for the launch of a new product line.The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing,and new,products.To guide the company,James needs information about the number of employees currently providing customer service,the number likely to be in those jobs next year,and the numbers expected to move to other positions in the organization.The information will be easier to organize and interpret if James uses a(n)_____.
A) electronic recruiting process
B) transitional matrix
C) propensity analysis
D) due-process policy
E) multiple regression analysis

Question

Quizplus · Accepted Answer

A transitional matrix shows the movement of employees between different jobs or positions within an organization over time. It can provide James with the information he needs about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the numbers expected to move to other positions in the organization. This information can help guide the decision about how many new customer service representatives to hire. While electronic recruiting processes, propensity analysis, and multiple regression analysis may be useful in other aspects of HR management, they are not directly relevant to answering James' specific question about staffing for customer service. A due-process policy is a set of procedures designed to ensure fair treatment of employees and may not be directly relevant to this question either.

James Is the HR Manager at Flenzel Inc