Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques is Pamela implementing in her store?
A) job sharing
B) job extension
C) job rotation
D) job enrichment
E) job evaluation

Question

Quizplus · Accepted Answer

Pamela is incorporating job enrichment, which involves giving employees more autonomy and responsibility to allow for greater job satisfaction and motivation. By giving her staff the authority to resolve customer complaints and make decisions about refunds or replacements, she is empowering them and enriching their job roles.

Pamela,the Manager of an Electronics Store in California,gives Her Staff