Positive outcomes of continuous improvement include ________.
A)increased customer loyalty
B)increased customer satisfaction
C) protection against competitors
D) all of these

Question

Positive outcomes of continuous improvement include ________.
A)​increased customer loyalty
B)​increased customer satisfaction
C) ​protection against competitors
D) ​all of these

Quizplus · Accepted Answer

Continuous improvement leads to increased customer loyalty, increased customer satisfaction, and protection against competitors. As the company improves its processes, products, and services, customers will recognize the improvements and be more likely to remain loyal to the company. Additionally, customers will be more satisfied with the company's offerings, leading to positive word-of-mouth and more business. Finally, by continually improving, a company is better able to stay ahead of its competitors and maintain a competitive advantage.

Positive Outcomes of Continuous Improvement Include ________