A measure of quality that may be used in Total Quality Management (TQM) is ________.
A) on-time delivery
B) compliance with product specifications
C) repeat rates
D) All of the above.

Question

Quizplus · Accepted Answer

All of the above are measures of quality that may be used in Total Quality Management (TQM). On-time delivery ensures that the product is delivered as promised, compliance with product specifications ensures that the product meets the required standards, and repeat rates indicate customer satisfaction and loyalty. Using all of these measures together can help ensure that the product is of the highest quality and meets customer expectations.

A Measure of Quality That May Be Used in Total