An angry customer can make you angry too. However, it is crucial that ________.
A) you ensure you continue to sell your product or service
B) you stay calm, ask the customer to explain the situation, and do not interrupt the customer as she speaks
C) you make your points to the customer
D) once the sale is made, you do not go back to this person

Question

Quizplus · Accepted Answer

It is important to stay calm and listen to the customer's concerns without interrupting them. This will help to diffuse the situation and allow you to find a solution that works for both parties. Ignoring the customer or becoming defensive will only escalate the situation and damage the business relationship.

An Angry Customer Can Make You Angry Too