An effective approach to successful collections includes ________.
A)an abrupt, in-your-face style of communication once a payment is late
B)waiting to invoice and communicate with the customer once a payment problem clearly exists
C)setting up an automated collection system to generate "Past Due" notices that does not require personal intervention
D)timely, well-communicated payment expectations with well-documented records

Question

Quizplus · Accepted Answer

Timely and clear communication of payment expectations, along with proper documentation, can improve collections while maintaining a professional and respectful relationship with the customer. Abrupt and aggressive communication can damage the relationship and push the customer away, while waiting too long to address late payments can result in further delays and challenges. An automated system may help with reminders, but personal intervention and communication may still be necessary in certain circumstances.

An Effective Approach to Successful Collections Includes ________