Most customers never complain to the business; in fact, for every complaint that a company receives, there are ________ other complaints that go unspoken.
A) 2
B) 7
C) 10
D) 17
Correct Answer:
Verified
Q71: Superior service companies devote _ percent of
Q72: _ is the key to future success
Q73: _ pay the bills: without them, you
Q74: What can a company do to achieve
Q75: The philosophy of producing a high-quality product
Q77: Approximately _ percent of a typical company's
Q78: The best companies seek to go beyond
Q79: The total quality management (TQM)concept _.
A)strives to
Q80: In your training program, you stress to
Q81: Because about 20 percent of a typical
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