In your training program, you stress to all new employees the importance of customer satisfaction, citing the fact that ________ of the average company's sales come from present customers.
A)a small amount
B)about one-half
C)a majority
D)an undetermined percentage

Question

Quizplus · Accepted Answer

The statement emphasizes the importance of customer satisfaction by highlighting that a majority of the average company's sales come from present customers. Therefore, choice C, "a majority," is the best answer.

In Your Training Program, You Stress to All New Employees