The key ingredient in the superior customer service equation is ________.
A)state-of-the-art equipment
B)standards and measurements of customer service
C)the support of managers
D)friendly, courteous, well-trained people delivering customer service

Question

Quizplus · Accepted Answer

While state-of-the-art equipment, standards and measurements, and the support of managers can all contribute to good customer service, the most important factor is the people delivering the service. Friendly, courteous, and well-trained staff are essential to creating a positive and memorable customer experience.

The Key Ingredient in the Superior Customer Service Equation Is