Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of
A) job analysis.
B) employee relations.
C) human resources planning.
D) performance appraisal.
E) employee communication programs.

Question

Quizplus · Accepted Answer

Employee relations is the process of managing the relationship between employees and management. This includes creating and maintaining a positive work environment, resolving conflicts, and communicating with employees. The satisfaction surveys that Southwest Airlines uses are an example of employee relations because they are used to improve employee job satisfaction.

Periodically, Employees at Southwest Airlines Complete Satisfaction Surveys That Management