Freddie's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as
A)total quality management.
B)total quality commitment.
C)quality improvement planning.
D)customer satisficing.

Question

​Freddie's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as
A)​total quality management.
B)​total quality commitment.
C)​quality improvement planning.
D)​customer satisficing.

Quizplus · Accepted Answer

The organizational efforts of Freddie's Auto Service to improve customer satisfaction, employee participation, supplier partnerships, and continuous quality improvement align with the principles of Total Quality Management (TQM). TQM is a management approach that focuses on continuous improvement in all aspects of an organization to deliver utmost customer satisfaction.

​Freddie's Auto Service Stations Were Fined for Failure to Provide

Freddie's Auto Service Stations Were Fined for Failure to Provide