As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Charles take next?
A) Change the standards to match the actual performance.
B) Determine the cause of the discrepancy.
C) Begin planning again.
D) Take corrective action.
E) Motivate his employees.

Question

Quizplus · Accepted Answer

After collecting data, Charles should determine the cause of the discrepancy (B) and then take corrective action (D) to address the issue and improve performance. Changing the standards to match actual performance (A) may not effectively address the root cause of the problem, and beginning planning again (C) would only be necessary if significant changes were needed to the current plan. Motivating employees (E) is also important, but it is not the immediate next step in the control function process.

As a Manager at Johnson Electric, an Armature Motor Manufacturer