Calculate the defects per million opportunities (DPMO) given the following:
Blake,owner of Blakester's T-shirt Shoppe,keeps track of customer complaints.For each T-shirt sold,there are four possible complaints: T-shirt shrinks,poor quality,design wears off,and doesn't fit right.Each week,Blake calculates the rate of T-shirt "defects" per total T-shirts sold,and then uses this information to determine his company's DPMO.During the past week,his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints,16 poor quality complaints,12 design wears off complaints,8 doesn't fit right complaints.
Calculate his firm's DPMO.

Question

Quizplus · Accepted Answer

To calculate DPMO (Defects Per Million Opportunities), you first determine the total number of defects, then divide by the total number of opportunities (in this case, opportunities for defects), and finally multiply by 1,000,000. Here, the total defects are 22 (shrinkage) + 16 (poor quality) + 12 (design wears off) + 8 (doesn't fit right) = 58 defects. Each T-shirt sold represents 4 opportunities for defects (one for each type of complaint), so with 1200 T-shirts sold, there are 1200 * 4 = 4800 opportunities. Thus, DPMO = (58 / 4800) * 1,000,000 = 12,083.

Calculate the Defects Per Million Opportunities (DPMO)given the Following