The use of signs to direct customers through the creation of a service is an example of a service script.

Name: The use of signs to direct customers through the creation of a service is an example of a service script.
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Quizplus · Accepted Answer

This statement is true. A service script is a standardized sequence of behaviors that guide service employees in the delivery of a service. The use of signs is one example of how a service script can be used to direct customers through the service process.

The Use of Signs to Direct Customers Through the Creation