It is never a good idea for a service organization to move some of its backstage activities and equipment to the frontstage.

Question

Quizplus · Accepted Answer

It can be beneficial for a service organization to move some of its backstage activities and equipment to the frontstage if it enhances the customer experience and adds value to the service provided. For example, some restaurants have an open kitchen where customers can see their food being prepared, which can enhance the dining experience. However, it is important to carefully consider the impact on efficiency and safety before making such a move.

It Is Never a Good Idea for a Service Organization