All cultures are similar in terms of how individuals perceive the duration and immediacy of the service encounter.

Question

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Different cultures have different expectations and perceptions of service encounters. For example, some cultures value efficiency and a quick resolution, while others prioritize personal connections and building relationships over time. Additionally, cultural norms regarding punctuality and scheduling can impact how individuals perceive the duration and immediacy of a service encounter.

All Cultures Are Similar in Terms of How Individuals Perceive