Service organizations often do not experience predictable or manageable fluctuations of demand.
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Q1: Insufficient demand for a service offering may
Q3: To get an accurate picture of the
Q4: A service organization may chase demand with
Q5: Random fluctuation in service demand can be
Q6: Once service demand patterns are discovered;the next
Q7: Demand cycles and perishability are two demand
Q8: Service organizations should never try to balance
Q9: Stretching capacity involves a temporary adjustment that
Q10: Smoothing demand means shifting patronage to times
Q11: Excess demand for a service offering may
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