When determining what it is doing right or wrong,the service organization should examine its performance from only the customers' point of view.

Question

Quizplus · Accepted Answer

While the customers' point of view is important, it is not the only perspective that should be considered when examining a service organization's performance. The organization should also consider internal processes, employee satisfaction, financial performance, and other relevant factors.

When Determining What It Is Doing Right or Wrong,the Service