Which of the following statements does NOT describe a fundamental characteristic of a core service?
A)A service lacks a physical form.
B)The customer and service provider often interact to produce the service.
C)It is difficult to standardize the quality of a service performance.
D)A service only exists at the time of its production.
E)External environmental forces heavily influence a service organization.

Question

Quizplus · Accepted Answer

Services are characterized by their intangibility, inseparability, variability, and perishability. While external environmental forces can impact any organization, this is not a fundamental characteristic that distinguishes services from goods.

Which of the Following Statements Does NOT Describe a Fundamental