You are calling the purchase manager of a hotel to sell a hydro seeder for their garden.The buyer tells you,"I know that your spray arms get rusted easily." You know that the spray arms are made up of stainless steel and will not get rusted easily.Which technique is best suited in handling this objection?

Question

Quizplus · Accepted Answer

The salesperson is facing an objection that is incomplete or incorrect. The salesperson should acknowledge the prospect's viewpoint; then answer the question by providing the complete or correct facts. A direct denial based on facts, logic, and politeness can effectively overcome the objection.

You Are Calling the Purchase Manager of a Hotel to Sell