A hotel chain transfers its live reservation call center from the state of South Dakota (U.S.A.) to a private company located in Mumbai, India. This is an example of
A) offshoring and mediation.
B) offshoring and arbitration.
C) outsourcing and mediation.
D) outsourcing and offshoring.

Question

Quizplus · Accepted Answer

The hotel chain is outsourcing (contracting out) its reservation call center operations to a private company located in Mumbai, India. This is also an example of offshoring, as the operations are being relocated to another country.

A Hotel Chain Transfers Its Live Reservation Call Center from the State