Which one of the following statements regarding customers' definition of quality is FALSE?
A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
B) Customers consider how well a product serves its intended purpose at a price they are willing to buy.
C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
D) Consumers may change their perception of quality.

Question

Quizplus · Accepted Answer

Conformance to specifications is still important for service providers, as it ensures consistency and reliability in delivering the service.

Which One of the Following Statements Regarding Customers' Definition of Quality