Which one of the following statements about quality is generally FALSE?
A) An example of a "support" quality of service is the number of errors in a bank statement.
B) Production workers, rather than management, must shoulder all of the responsibility for good quality.
C) Internal to a manufacturing organization, quality usually means conformance to specifications.
D) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.

Question

Quizplus · Accepted Answer

Quality is the responsibility of everyone in the organization, not just the production workers. Management must also play a key role in ensuring that quality standards are met and maintained.

Which One of the Following Statements About Quality Is Generally