Which one of the following statements about total quality management (TQM)is TRUE?
A) Total quality management reduces the external failure costs but not the internal failure costs.
B) Total quality management reduces the internal failure costs but not the external failure costs.
C) Total quality management means inspectors are responsible for finding out who makes the defects.
D) In total quality management, workers have the authority to stop a production line if they see quality problems.

Question

Quizplus · Accepted Answer

Total quality management emphasizes the importance of empowering workers and giving them the authority to stop production if they see quality problems. This is known as the "stop the line" philosophy and helps to prevent defects and other quality issues from occurring. TQM also aims to reduce both internal and external failure costs, which can include the cost of rework, repairs, scrap, and customer complaints. Inspectors are not solely responsible for finding defects in TQM, as the philosophy emphasizes the importance of preventing defects from occurring in the first place through continuous improvement and error-proofing techniques.

Which One of the Following Statements About Total Quality Management