The implementation of a total quality management program will most likely result in a(n)
A) increase in product lead times.
B) decrease in employee involvement.
C) increase in communication between workers.
D) increase in work-in-process inventory.

Question

Quizplus · Accepted Answer

The implementation of a total quality management program emphasizes on communication between workers, and hence it is likely to result in increased communication between workers. TQM also involves employee empowerment and involvement in decision making, hence it is unlikely to result in a decrease in employee involvement. However, it may lead to a temporary increase in product lead times or work-in-process inventory as the focus shifts to quality control and improvement.

The Implementation of a Total Quality Management Program Will Most