Quality function deployment (QFD)is a key to improving quality through TQM because
A) it is a method to optimally locate inspection stations in a manufacturing plant.
B) it strategically positions the quality function in an organization chart.
C) it advocates functional silos for greater efficiency.
D) it is a means of translating customer requirements into the appropriate technical requirements of a product or service.

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a methodology used to translate customer requirements into specific technical requirements for a product or service. It helps to ensure that customer needs are met while also improving the overall quality of the product or service. QFD is an important tool in Total Quality Management (TQM) because it emphasizes customer satisfaction and continuous improvement. Options A and B are not relevant to QFD, and option C is actually contrary to the idea of cross-functional teamwork that is central to TQM.

Quality Function Deployment (QFD)is a Key to Improving Quality Through