The cause-and-effect diagram is a method that
A) was developed by W. Edwards Deming.
B) relates a product defect to its potential contributing factors.
C) helps management develop quality circles.
D) reduces the frequency of product design.

Question

Quizplus · Accepted Answer

The cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram, is a tool used to identify the potential contributing factors to a problem or defect in a product or process. This allows for targeted solutions to be developed to address these factors and improve overall quality. The method was developed by Kaoru Ishikawa, not W. Edwards Deming. It is not used to develop quality circles, nor does it reduce the frequency of product design.

The Cause-And-Effect Diagram Is a Method That