In 2005, McDonald's became aware of a need to respond to growing customer concerns regarding the unhealthy aspects of the food they sell in terms of being high in fat and calories, is an example of a programmed decision.

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A programmed decision involves routine, repetitive, and well-structured situations, often with a predetermined decision rule or procedure. McDonald's decision to respond to growing health concerns represents a non-programmed decision, as it involves complex and non-routine decision-making in response to an unexpected or unique situation.

In 2005, McDonald's Became Aware of a Need to Respond