Refer to the scenario below to answer the following questions.
The Internal Hire (Scenario)
Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods.
-Over the course of the year, Wade has taken some time to compile and write down a series of anecdotes about his employees. Some reflect particularly superior or ineffective performance, others are just plain funny. All the anecdotes describe specific behaviours of his employees. During the national sales meeting, time is provided for a break out session for each region to meet separately. Wade presents these stories, not revealing the identity of the salesperson. The salespeople all enjoy the funny stories. Wade makes a point of commending the superior performance behaviours. After each of the anecdotes reflecting ineffective behaviours, he asks the group to suggest ideas for handling the situation differently. This is most reflective of which appraisal technique?
A) critical incidents
B) multiperson comparisons
C) written essays
D) 360-degree feedback
E) graphic rating scales

Question

Quizplus · Accepted Answer

The scenario describes Wade compiling anecdotes about specific behaviors of his employees and presenting them during a breakout session with the sales team. He does not reveal the identity of the salesperson, but uses the anecdotes to commend superior performance and solicit suggestions for handling ineffective behaviors differently. This is most reflective of the critical incidents appraisal technique, which involves documenting specific incidents of effective or ineffective behavior and using them as examples during performance evaluations.

Refer to the Scenario Below to Answer the Following Questions