The managerial practice of understaffing will impact which service quality dimension the most?
A)Production and consumption happen at the same time.
B)Quality is based on customer perceptions.
C)Ownership of the service is not transferred to the customer.
D)Customers are much more involved.
E)Time is more important and delays are more challenging.

Question

Quizplus · Accepted Answer

The service quality dimension that will be impacted the most by the managerial practice of understaffing is time. When a business is understaffed, delays in service are more likely to occur, which can lead to longer wait times for customers, lower productivity, and decreased overall efficiency. This is especially important in service settings where time is a critical factor, such as healthcare, transportation, and hospitality.

The Managerial Practice of Understaffing Will Impact Which Service Quality