The grouping of the offices by functional area applies best to which service quality dimension?
A)timeliness
B)consistency
C)convenience
D)completeness
E)accuracy

Question

Quizplus · Accepted Answer

Grouping offices by functional area provides greater convenience for customers by allowing them to easily locate the office that provides the service they need. This improves the convenience dimension of service quality.

The Grouping of the Offices by Functional Area Applies Best